WELCOME TO OUR SHOP! OUR HOURS OF OPERATION ARE MON-FRI 9AM-6PM EST. OUR CURRENT TURNAROUND TIME IS 5-7 BUSINESS DAYS ON SHIPPED ITEMS AND 1-3 BUSINESS DAYS ON CUSTOM DIGITAL ITEMS. THANK YOU

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Refund policy

Cancellations   

You are free to cancel your order at any time.  Any and all cancellations incur a 25% restocking fee and a $25 design fee for any new designs that has been completed.  If your order has already begun, you can not receive a refund.  There may be additional credit options available, but will depend on where your order is in the processing stage.

Returns 

We do not accept returns due to items being custom made. Some returns may be eligible at the discretion of the owner only.

Additional non-returnable items:  
- Downloadable software products (Instant or otherwise)
- Some health and personal care items

Refunds (if applicable)

Absolutely no refunds on digital items and delayed mail due to the postal service/carrier.  Please plan ahead and please plan accordingly.   I do not accept refunds on custom items, but please let me know if there is a problem with your order.  In the event that a refund is to processed for returned items, the protocol below will need to be followed:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

In the event that a postal claim is filed for you by us, this is the only refund you will receive.  If postal denies the claim, we cannot refund due to the denial, as it is valid and will stand. (WE HAVE NO CONTROL OVER POSTAL CLAIMS AND POLICIES)

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@customtreatzbysharon.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email to info@customtreatzbysharon.com and send your item to: P.O. BOX 211382 COLUMBIA, SC 29221

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: P.O. BOX 211382 COLUMBIA, SC 29221, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.